SEND and inclusion service standards
We're committed to providing high-quality, tailored services to children and young people. Service standards play a key role in making sure that support is effective and consistent. By setting clear expectations and pathways, the SEND and Inclusion service ensures that children, families and professionals can access the services and information they need, when they need them.
What our standards provide
Clear expectations
The standards outline what's expected from professionals and makes sure that children, young people and families receive the services and support they need, in a timely and appropriate manner. We focus on high-quality services and outcomes that are measurable and appropriate for the child.
Fairness and accountability
In following these standards, we can make sure all children and families are treated fairly, and with respect and honesty.
Co-production
The standards promote collaborative working between children, families, professionals and agencies to provide a holistic approach to meeting a child's needs. Every decision is driven by the best interests of the child.
Continuous improvement
The standards create a framework for evaluating the effectiveness of services and finding areas for improvement, helping us to continually improve our support.
Service standards
We have standards that explain what you can expect from us, how we will measure the impact of our work, and how your feedback will help us improve. Here are the service standards for each team within our SEND & Inclusion Service:
- Core Offer: SEND Team
- Core Offer: Educational Psychology Team
- Core Offer: Early Years Inclusion Team
- Core Offer: Sensory Team
- Our commitment to families
- Our commitment to schools
If you have questions
For general enquiries, you can contact the SEN Team:
- by email: sen.enquiries@camden.gov.uk – we'll acknowledge your query within 48 hours and respond within 5 working days
- by phone: 020 7974 6500 – our dedicated duty line can be used for general enquiries from Monday to Friday, 9am to 5pm
SEND & Inclusion Service staff spend 60% of their working week in the borough, either in a Camden office or in the community, enabling opportunities for face-to-face meetings.